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Ordering Information
Phone Orders
Local 503-556-4630
U.S. and Canada 800-541-4962
Outside the U.S. and Canada 503-556-4630
Printable Order Form (pdf format) For Scan & Email
Hours: Mon.- Fri. 8am - 5pm PST Closed 12:30pm - 1:30pm
For credit card orders, please supply your account number and expiration date. For prepaid orders, include your check or money order, payable to Elbert’s. We gladly ship C.O.D. and accept personal checks for amounts under $500. Amounts over $500 are C.O.D. certified check or money order.
International Orders
We are happy to serve our international customers. All international orders must be prepaid in U.S. currency. For the quickest and most convenient service use your Mastercard, Visa, American Express, or Discover Card. Your order will be sent United Parcel Service or by a carrier of your choice.
Quantity Discounts
Elbert’s offers free ground shipping on all domestic orders over $2000 and a 10% discount on all orders over $3000.
Shipping and Handling

Orders placed before 1pm Pacific Standard Time (4 pm Eastern) will be shipped the same day, subject to availability. All orders will be shipped UPS unless otherwise requested.

Customer Service & Technical Assistance
For customer service or technical assistance questions, please call 1-800-541-4962, Monday - Friday, 9 am - 5 pm PST.
Returns and Exchanges
Items may be returned for credit within 30 days of purchase, subject to a 15% handling charge, provided they are in an undamaged condition. Returns must have prior authorization from Elbert’s and include a written statement of problem. Special order items are not returnable. No returns will be accepted freight collect or C.O.D. Please insure all merchandise for its full value to guarantee a complete exchange, refund, or credit.
Price Revisions and Misprints
All prices may be revised without notice. In the event of an error in pricing, Elbert’s reserves the right not to sell any item below our cost. Therefore, Elbert’s reserves the right to change specification, equipment, or designs without notice and without incurring obligation.