| Ordering Information |
| Phone Orders |
Local
503-556-4630
U.S. and Canada 800-541-4962
Outside the U.S. and Canada 503-556-4630
Printable Order Form (pdf format) For Scan & Email
Hours: Mon.- Fri. 8am - 5pm PST Closed 12:30pm - 1:30pm |
| Payment |
| For
credit card orders, please supply your account number and expiration
date. For prepaid orders, include your check or money order, payable to
Elbert’s. We gladly ship C.O.D. and accept personal checks for amounts
under $500. Amounts over $500 are C.O.D. certified check or money order. |
 |
| International Orders |
| We are
happy to serve our international customers. All international orders
must be prepaid in U.S. currency. For the quickest and most convenient
service use your Mastercard, Visa, American Express, or Discover Card.
Your order will be sent United Parcel Service or by a carrier of your
choice. |
| Quantity Discounts |
| Elbert’s
offers free ground shipping on all domestic orders over $2000 and a 10%
discount on all orders over $3000. |
| Shipping and Handling |
|
Orders placed before 1pm
Pacific Standard Time (4 pm Eastern) will be shipped the same day,
subject to availability. All orders will be shipped UPS unless
otherwise requested.
|
| Customer Service
& Technical Assistance |
| For
customer service or technical assistance questions, please call
1-800-541-4962, Monday - Friday, 9 am - 5 pm PST. |
| Returns and Exchanges |
| Items
may be returned for credit within 30 days of purchase, subject to a 15%
handling charge, provided they are in an undamaged condition. Returns
must have prior authorization from Elbert’s and include a written
statement of problem. Special order items are not returnable. No
returns will be accepted freight collect or C.O.D. Please insure all
merchandise for its full value to guarantee a complete exchange,
refund, or credit. |
| Price Revisions and
Misprints |
| All prices may be revised
without notice. In the event of an error in pricing, Elbert’s reserves
the right not to sell any item below our cost. Therefore, Elbert’s
reserves the right to change specification, equipment, or designs
without notice and without incurring obligation. |
